Refund & Cancellation Policy
Customized Products
As all products sold on JustStick.in are personalized and made-to-order, orders cannot be cancelled once production has started.
Cancellation Requests
Cancellation requests can only be accepted before the customization and printing process begins.
Damaged or Incorrect Orders
If you receive:
- Damaged products
- Printing defects
- Incorrect items
Please contact us within 48 hours of delivery with:
- Order Number
- Photos of the product
Refund Eligibility
Refunds or replacements may be approved in the following cases:
- Product received damaged
- Wrong product delivered
- Manufacturing defects
Non-Refundable Situations
Refunds will not be provided for:
- Customer-approved customization errors
- Incorrect spelling submitted by customer
- Color variations due to screen settings
- Change of mind after production begins
Refund Timeline
Approved refunds are processed within 5–7 business days to the original payment method.